This policy explains how refund requests for purchases made directly from Cheap IPTV UAE are handled. It does not limit any consumer right that cannot lawfully be excluded under applicable law.
Before requesting a refund
If the issue is technical, first confirm that the subscription is active, the access details are entered correctly, the device is compatible and the internet connection is working. Start with the IPTV setup guide or contact support.
Refund requests
Refund requests are reviewed based on the circumstances of the order and the problem reported. A refund is not automatically guaranteed simply because a customer changes device, changes IPTV player or has a local network issue that is outside the service itself.
Mandatory consumer rights
Where applicable consumer law gives a customer a mandatory right to a return, replacement, re-performance or refund, those rights remain unaffected by this policy.
How to request a refund
Send the request through WhatsApp support and include enough order information for the purchase to be identified. Do not publish subscription credentials publicly.
Payment method and processing
Any approved refund is returned through an appropriate available method. Processing time can depend on the payment provider and financial institution involved.
Purchases are also subject to our Terms and Conditions.